Abisoye Coker-Odusote has built her career at the intersection of technology, governance and service. With experience that cuts across IT, telecommunications, finance and public administration, she has gained the tools and perspective needed to lead one of the most demanding institutions in the country, the National Identity Management Commission (NIMC). Since assuming office as,director general/ceo, nimc, she has focused on clearing long-standing backlogs, expanding the National Identity Database and introducing digital tools that make enrolment easier for millions of Nigerians. These efforts have been matched with a strong push to improve staff morale, update infrastructure and strengthen systems that support everyday service delivery. Her leadership has been marked by a deliberate focus on problem-solving, practical reforms and ensuring that citizens see the benefits of identity management in real time. For Coker-Odusote, the work is not just about numbers or technology. It is about people. She believes that every Nigerian, including those in rural and underserved communities, should have access to a functional system that guarantees inclusion and dignity. In this exclusive conversation with Funke Babs-Kufeji, she speaks about the values that guide her leadership, the reforms underway at NIMC, and her vision for a future where identity opens doors to opportunity.
At the helm of NIMC, Abisoye Coker-Odusote is steering Nigeria’s identity system into a new era. With reforms that prioritise access, efficiency and inclusion, she is proving that identity is more than data, it is empowerment.
When you stepped into your role at National Identity Management Commission (NIMC), what were the first shifts in mindset or structure you felt were absolutely necessary to reposition the Commission for impact—and why were they your starting point?
When I first took on this role, I knew that the internal structure and mindset at NIMC had to shift towards greater efficiency and service delivery. My immediate focus was a culture and system overhaul. To achieve this, we had to work towards clearing a two-year backlog of payments to Front-End Partners (FEPs), 2.5 million enrolment requests backlog, deploying more mobile enrollment devices, and expanding the capacity of the National Identity Database from a 100 million to 250 million. These efforts were essential in rebuilding staff morale, cutting enrollment delays, and signalling that service delivery would drive our work. I also prioritised enhancing existing infrastructure to meet growing demands; recognising that improving internal operations and focusing on staff welfare would be key to creating a national identity system that truly serves the people. A motivated team with the right tools would be instrumental in reaching our goals.
Your 5-point agenda tackles everything from data harmonisation to access and inclusion. Which of these pillars do you consider the most transformative for the average Nigerian, and how are you prioritising its rollout?
The five pillars of our agenda are deeply interconnected, each playing a crucial role in transforming Nigeria’s identity management system. Increasing enrollments and expanding the National Identity Database (NIDB) through special centres and self-service options are foundational, as they enable wider access to services. At the same time, data harmonization and integration across all MDAs ensures that Nigerians are accurately represented in government systems, improving planning and service delivery. These efforts are complemented by the issuance and activation of GMPC cards, which not only serve as identification but also facilitate access to a broad range of services, from financial inclusion to healthcare.
The impact of these initiatives is further amplified by G2P payments, ensuring that citizens can access critical government services through seamless verification with financial institutions. Our commitment to increasing public and private sector participation in using the NIN as a foundational data tool strengthens the integration of the system across all sectors. Through awareness campaigns, mandatory NIN enforcement, and monitoring, we are creating a nationwide ecosystem where the NIN is indispensable for accessing services, fostering financial inclusion, and supporting national development. Each pillar is vital, working in tandem to create a more efficient, inclusive, and accessible identity management system for all Nigerians.
Legacy institutions often resist rapid change. How have you managed to strike a balance between driving innovation and navigating the bureaucratic realities of a public sector organisation like NIMC?
I paired innovation with strong governance to ensure sustainable progress. For instance, we introduced two-factor authentication and offline biometric capture, all while simultaneously updating the 17-year-old NIMC Act and aligning with the new Data Protection Act. These legal reforms not only reassured stakeholders but also laid the foundation for lasting change. I’ve implemented innovation in a phased, structured manner, ensuring that our initiatives align with the federal government’s broader priorities – the 8-Points agenda of President Bola Ahmed Tinubu. By securing support for digital systems and reforming internal operations, I’ve successfully navigated bureaucracy while driving technological advancements.
The harmonisation of government data has been a long-standing challenge in Nigeria. Can you walk us through how this integration is improving national planning and citizen access to services?
The integration of government data in Nigeria, particularly through the harmonization of NIMC with over 20 agencies like NPC, Nigeria Immigration Services, UTME and FIRS, has significantly improved national planning and citizens access to services. This collaboration has created a unified national database, enabling seamless data sharing across sectors like finance, health, and education. Key initiatives, such as the use of NIN for financial inclusion and secure payments have expanded access to services, while an upgraded verification platform ensures trust, data security and efficient service delivery. These efforts enhance governance, transparency, and social protection programs, supporting the development of a digital economy and better public service access.
You’ve consistently linked digital identity with financial inclusion. What practical steps is NIMC taking to ensure the NIN becomes a true access point not just a regulatory tool, for marginalised or unbanked communities?
We are focused on increasing enrollment, with a target of having 95% of Nigerians captured in the NIDB by the last quarter of year 2025 including underserved populations through improved mobile enrollment and self-service options. The integration of the NIN into key public services such as the rice palliative distribution, enabling marginalised groups to benefit from government assistance, has yielded positive result and it is replicated in several other sectors. Ongoing collaborations at the sub national level with state governments to incorporate the NIN into residents’ registration systems is enhancing access to healthcare, education, and social support. Furthermore, we are leveraging the NIN to enhance financial inclusion by facilitating access to loans, grants, and financial services for underserved communities, ensuring equitable participation in essential financial systems. Through these efforts, NIMC is not only improving service delivery but also ensuring that the NIN acts as a key enabler of financial inclusion and access to vital services for Nigeria’s marginalized and unbanked populations.
How would you describe your personal leadership philosophy, especially in a role where you’re not only leading people but also redefining systems? How has this evolved throughout your career?
My personal leadership philosophy centers on fostering collaboration, embracing innovation, and ensuring inclusivity while navigating systemic changes. Throughout my career, especially in my current role, I have focused on driving reforms that not only address immediate challenges but also lay the foundation for long-term success. This includes a commitment to streamlining processes, enhancing technological capabilities, and improving service delivery. Over time, I have learned to balance strong governance with the need for adaptability, recognizing that change must be both sustainable and impactful. My approach has evolved from managing day-to-day operations to leading transformative initiatives that reshape systems, empowering teams, and creating solutions that benefit a broader community
One of your early priorities was addressing internal inefficiencies and extortion. What specific culture shifts have you implemented at NIMC to boost morale, accountability, and service delivery?
In my response to the first question, I have answered most of this but for emphasis, I will restate them. To boost morale and accountability, I focused on fostering a culture of transparency and professionalism. Key measures included the implementation of two-factor authentication, the introduction of a grievance redress system, and ensuring prompt payment to Front End Partners (FEPs) to streamline operations. Additionally, I established clear performance management frameworks and a feedback loop to empower staff, while promoting inter-agency collaboration and a zero-tolerance stance on corruption. These initiatives have led to a more efficient, accountable, and service-oriented workforce.
Innovation in public service is notoriously difficult. How do you encourage creativity and fresh thinking within a government structure that may be slow to adapt?
Encouraging creativity and fresh thinking within a government structure requires fostering an environment that embraces innovation and continuous learning. At NIMC, we have made a concerted effort to support creativity through capacity building by implementing regular training sessions, workshops, and retreats for staff to enhance their skills and foster new ideas. Additionally, staff are encouraged to share ideas we hold quarterly meetings with professionals within the media space to gather valuable feedback from the communities they cover. This helps ensure that our strategies are aligned with the needs of the public. By integrating modern technologies, expanding partnerships with key agencies, and focusing on inclusivity, we are able to create an atmosphere that supports innovative thinking and adapts to the evolving demands of governance.
You’ve accomplished a great deal in your career. When you think about your long-term legacy in public service, what are the markers of success you hope to leave behind?
The reality is we as Nigerians must fix our beloved country ourselves. No one can do it for us.
I’m passionate about our great country Nigeria and this passion is the desire that fuels me on a daily basis to excellence. At NIMC, our citizens are at the core of our operations and this has set the right foundation that will continue to impact lives for generations. A legacy built with the people’s best interests at heart. I’m blessed to be given the opportunity to be able to serve in this present administration under the brilliant leadership of His Excellency, The President of the Federal Republic of Nigeria, The Commander-in-Chief of the Armed Forces GCFR.
In an age of data anxiety, many citizens worry about privacy and surveillance. How does NIMC protect user data, and what’s your response to those who are still hesitant to register?
At NIMC, we prioritize data security and privacy. We have implemented advanced security measures, including two-factor authentication, on-device deduplication, and offline biometric capture to ensure that citizens’ data is protected. We have also introduced a NIN authentication app that puts control over data privacy directly in the hands of citizens, in compliance with National Data Protection Regulations. We understand the concerns around privacy, and we encourage citizens to trust that their data is handled with the highest standards of security.
What would you say is the biggest misconception Nigerians have about the national identity system and how are you working to demystify it?
One of the biggest misconceptions about the National Identity System is that it is a complicated or unnecessary process. To address this, we have actively worked on simplifying the registration and verification processes through the deployment of over 800 mobile devices, upgrading our systems, and expanding our enrollment centers. We also run continuous public awareness campaigns to emphasize the ease and necessity of registering for a National Identity Number (NIN), which is crucial for accessing vital services across Nigeria.
From your perspective, what does a digitally inclusive Nigeria look like particularly for rural communities, informal workers, and vulnerable populations? Are we on the right path?
A digitally inclusive Nigeria means that everyone, including rural communities, informal workers, and vulnerable populations, can access essential services and participate in the economy through digital platforms. NIMC is working to integrate NIN into various services such as financial inclusion initiatives and government palliatives. We’re on the right path with the expansion of our services to remote areas, offering self-service options for NIN updates, and ensuring that vulnerable groups are included through gender and disability inclusion policies.
You’ve often spoken about shifting identity from being a formality to something functional. What everyday services or benefits should Nigerians start expecting from owning and using their NIN?
Owning and using a National Identity Number (NIN) opens up access to a wide range of services, from securing loans and grants to registering for exams and gaining access to health services. NIMC’s integration with the Bank of Industry, the Ministry of Health, and other government bodies has made NIN essential for receiving social protection benefits, financial inclusion, and identity verification for a variety of personal and public services.
Given Nigeria’s large informal sector, what strategies are in place to ensure that NIN registration and use are truly grassroots, accessible, and locally relevant?
To make NIN registration accessible to everyone, especially in the informal sector, we have partnered with state governments and local agencies to integrate the NIN into residents’ registration systems. Additionally, we’ve deployed mobile registration units to reach remote areas, enabling informal workers to register easily. The introduction of the Pre-Enrolment App and the self-service options for data updates ensures that the system is user-friendly and accessible.
You lead one of the most high-pressure agencies in the country. On difficult days, what keeps you grounded and motivated to continue pushing for progress?
The progress we’ve made and the impact NIMC’s work has on improving governance, security, and access to services for Nigerians keeps me grounded. The desire to ensure that every Nigerian is captured in the national identity system motivates me daily, especially knowing that our work contributes to national development and supports the realization of the Sustainable Development Goal (SDG) 16.9, which aims for everyone to have an identity by 2030.
Your career spans across IT, telecommunications, oil and gas, and finance. How has that multidisciplinary background shaped your approach to strategic thinking and national service?
My diverse background in IT, telecommunications, oil and gas, and finance has equipped me with a holistic view of how various sectors contribute to national development. This multidisciplinary experience has helped me approach strategic thinking with a focus on innovation, efficiency, and collaboration across sectors. It has also informed my leadership style, ensuring that NIMC’s goals align with the broader vision of inclusive economic growth and national transformation.
You’re part of numerous federal committees, boards, and councils. How do you manage working across so many verticals while maintaining clarity of purpose and focus on identity as infrastructure?
Managing multiple responsibilities requires clear prioritization and effective delegation. I ensure that my team is aligned with NIMC’s core mission while also contributing to the success of national initiatives. By focusing on the long-term vision of NIMC’s role in national identity management, I maintain clarity of purpose and ensure that our efforts remain consistent across all sectors.
Was there a moment early in your career—or even in your personal life—that shaped your passion for digital systems, public service, or national transformation?
Early in my career, working with technology in various industries, I realized the transformative power of digital systems in solving complex societal problems. This understanding shaped my passion for using digital identity management as a tool for national development. The ability to improve governance, security, and public service delivery through digital systems motivated me to pursue a career in public service focused on transformation.
What advice would you give to young Nigerian women looking to break into leadership, especially in male-dominated sectors like technology, governance, and public infrastructure?
My advice to young Nigerian women is to remain resilient, seek knowledge, and embrace opportunities for growth. Leadership in male-dominated sectors requires perseverance, a strong work ethic, integrity and the courage to challenge stereotypes. Women can excel by leveraging their unique perspectives, building networks, and continuously improving their skills. It’s essential to stay focused on your goals and be open to learning from both challenges and successes.
PHOTO & MAKEUP BY BIMPE ONAKOYA (@bimpeonakoya)
